When someone needs a hand, we are happy to help. Our Sendial Grocery Shopping & Delivery Program does the shopping for customers who, because of injury, frailty or other physical reason, can’t easily get to our stores or shop independently.
Sendial was born out of the collaborative vision of Thrifty Foods customer and seniors advocate Prue Cunningham, and Thrifty Foods founder Alex Campbell Senior. The service opened at our Fairfield, Victoria location on January 13, 1987. Within a year, more than 100 customers depended on Sendial for their weekly groceries and fresh foods. Today, that number has grown to over 700 customers served every week!
Sendial is made possible through the generous hearts and hands of more than 550 dedicated volunteers. We are honoured, grateful, and inspired by the commitment of this incredible volunteer team, who work incredibly hard to quietly help our community.
Getting Started with Sendial
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Thrifty Foods Sendial volunteers phone each Sendial customer on an assigned morning each week to take their order, and then shop the order, usually the day after the order is placed. After we process the order through our checkout, we send it out for delivery in a refrigerated delivery truck. Delivery times vary from week to week depending on what other orders are on the delivery truck. We do require that someone be available to accept the order in person when we deliver. Sendial is available on a temporary or permanent basis for $5 per delivery. For more information, visit our Sendial FAQs or contact our Customer Care team.